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Shipping Policy|運送細則

 

boomato.SHOP ("we" and "us") is the operator of (https://boomato.SHOP) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.  In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to change other item or if you would prefer for us to process a refund. If the product is for pre-order, the expected delivery period will be stated as a reference and the product delivery will be upon stock arrival.

 

  1. Shipping Costs

For international orders, shipping costs are calculated by weight and box size, by countries and locations, and displayed in total during checkout based on the order items. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

  1. Pickup

We may offer pickup points at different countries by locations. You could also select pickup for less or no shipping fee if pickup points are available. You will get an email to confirm your pickup time after you place an order.

 

  1. Delivery Terms

 

4.1 Transit Time Domestically

In general, domestic deliveries from Hong Kong suppliers’ warehouses to our warehouses are in transit for 3-7 business days.

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 6-8 weeks. This varies greatly depending on the international cargo and shipment schedule and situation. 

 

4.3 Dispatch Time

In Hong Kong, orders for in-stock items are usually dispatched and arrive to an Hong Kong delivery address within 3~5 business days to a Hong Kong address from confirmation of order by payment. On public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

In Australia, orders for in-stock items are usually dispatched and arrive to an Australia delivery address within 5~14 business days from confirmation of order by payment. On national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

4.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking number and a link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, pls get in touch with our customer service by email to info@boomato.com  

 

  1. Duties & Taxes

 

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and boomato.SHOP encourage you to be aware of these potential costs before placing an order with us.

 

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to boomato.SHOP at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

  1. Cancellations

For all ordered and paid items, no cancellation is allowed and no refund could be made. Please be aware before you place the orders. 

 

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

  1. Customer service

For all customer service enquiries, please contact us by email to info@boomato.com